Astris Lifecare Coronavirus Policy

As an Essential Service provider Astris Lifecare is open for business and our priority is to ensure our services remain uninterrupted.

CONTINUITY OF SERVICE

As a supplier of healthcare and medical equipment to essential service providers such as hospitals, facilities and pharmacies, and to clients with restricted mobility, Astris Lifecare is open for business. Our priority is to ensure our services remain uninterrupted. We have enforced strict segregation policies to reduce any risk to our business operations.

  • Our Customer Service and internal support staff continue to operate as per normal via email, phone and website enquiries
  • Our Warehouse and delivery services continue to operate as per normal

HEALTH & SAFETY

The health, safety and well-being of our staff, customers, healthcare professionals, suppliers and communities are our highest priority. In response to the COVID-19 pandemic, we have increased our vigilance and implemented strict protocols and protective measures as detailed below:

  • We have now resumed product trials with clients and healthcare professionals in their home or facility after a partial relaxation of social distancing restrictions effective 1 May 2020. We highly recommend that all persons present in the appointment have downloaded the Australian Government’s CovidSafe App. Strict screening measures are implemented prior to confirmation of the appointment and social distancing and sanitisation will be practised. Trials will not take place if any person in the home or facility are displaying flu-like symptoms, or if they have tested positive to or have been in contact with persons with COVID-19, or awaiting results from a COVID-19 test.
  • Showroom customers are strictly screened upon arrival and social distancing requirements are enforced. All visitor details and temperatures are recorded. Any visitors displaying flu-like symptoms, or if they have tested positive to or have been in contact with persons with COVID-19, or awaiting results from a COVID-19 test are refused entry.
  • All our facilities are ‘hand-shake free zones’, and we have installed additional hand-sanitiser units for staff and any visitors. Each of our facilities are undergoing regular and professional cleaning.
  • All trial equipment will undergo strict disinfection upon return to our warehouse
  • Staff who have been out of the country will be subject to 14 days self-isolation and required to work from home
  • All Product Consultant’s vehicles and our offices have supplies of hand sanitiser and relevant PPE
  • We are reducing the need for travel, including cancelling domestic and international business flights

INVENTORY & SUPPLY

There has been high demand on several products we sell. As an integral part of Australia’s healthcare equipment supply chain, we will remain open for business. We have large stock holdings in our warehouses to fulfill orders and to ensure the service we provide the Healthcare sector is not interrupted.

PANDEMIC RESPONSE TEAM

A Pandemic Response Team has been established and is meeting regularly to monitor developments, advice from Government and Health bodies and respond to the situation. A Business Contingency Plan has been established to ensure continuity of service to our customers and the Healthcare sector. Our staff are updated daily of any changes to our policy.

We appreciate this situation is unprecedented and changing by the day. We will provide updates in the event of changes to our policies, however we also recommend you are guided by information provided by the Australian Government Department of Health https://www.health.gov.au/news/health-alerts/novel-coronavirus-2019-ncov-health-alert or by calling 1800 020 080. This phone service operates 24 hours a day, 7 days a week.

In the meantime, please do not hesitate to contact your account representative or our Customer Care team for any further details.

Astris Lifecare Customer Care Team

P          02 9714 1100

E          info@astrislifecare.com.au

W        www.astrislifecare.com.au

Publish Date 11 August 2020


Frequently Asked Questions

Coronavirus disease (COVID-19) is an infectious disease caused by a new virus.
The disease causes respiratory illness (like the flu) with symptoms such as a cough, fever, and in more severe cases, difficulty breathing. You can protect yourself by washing your hands frequently, avoiding touching your face, and avoiding close contact (1 meter or 3 feet) with people who are unwell.

HOW IT SPREADS
Coronavirus disease spreads primarily through contact with an infected person when they cough or sneeze. It also spreads when a person touches a surface or object that has the virus on it, then touches their eyes, nose, or mouth.

Yes. As a supplier of healthcare and medical equipment to essential service providers such as hospitals, facilities and pharmacies and to clients with restricted mobility, Astris Lifecare is open for business.

Yes, however all visitors will be screened and there are restrictions and social distancing requirements will be enforced. To request a showroom appointment go to https://www.astrislifecare.com.au/astris-showroom/

Showroom customers are strictly screened upon arrival and social distancing requirements are enforced. All visitor details and temperatures are recorded. Any visitors displaying flu-like symptoms, or if they have tested positive to or have been in contact with persons with COVID-19, or awaiting results from a COVID-19 test are refused entry.

Hand sanitiser is available for use at showroom entrance. All equipment on display, surfaces and counters are being cleaned with anti-viral disinfectant after every customer contact. If you are unwell or have any underlying medical conditions we respectfully ask that you reconsider the need to visit the showroom at this time.

Yes. Strict cleaning protocols have been upgraded during this time. Sanitisation and a thorough anti-viral disinfection process is applied to all products prior to delivery and after collection.

We have now resumed product trials with clients and healthcare professionals in their home or facility after a partial relaxation of social distancing restrictions effective 1 May 2020. We highly recommend that all persons present in the appointment have downloaded the Australian Government’s CovidSafe App. Strict screening measures are implemented prior to confirmation of the appointment and social distancing and sanitisation will be practised. Product trials are also available in the showroom.

Terms and conditions apply. All trial requests need to be completed at https://www.astrislifecare.com.au/product-trials/.

Yes, we continue to take orders and deliver product.  There has been high demand on several products we sell, however we have large stock holdings in our warehouses to fulfill orders and to ensure the service we provide the Healthcare sector is not interrupted.

Our warehouse, delivery and installation services continue to operate as per normal. There are protocols in place to ensure there is a ‘contactless’ service and pre-delivery screening is taking place. Further restrictions and social distancing requirements also apply. These will be discussed on each individual request.

Yes, however there are protocols in place. Pre-service screening, restrictions and social distancing requirements also apply. These will be discussed on each individual request.

Absolutely! Phone and email are a great way to communicate directly with our Team.

Email: community@astrislifecare.com.au

Phone: (02) 9714 1100

Website:  www.astrislifecare.com.au (for updates to our business operation)