Hire Care Astris Lifecare provides a large range of equipment available for hire to support those in need with flexible solutions covering short and long term needs. Our team will work with you to understand your current situation and provide equipment recommendations that will help you get the best possible solution. Why Hire? Our Hire Care service provides you with choice and flexibility when it comes to your care. It can help support you through the times of need as well as let you trial different solutions for your care without the full financial cost. Our team will work with you to understand your specific needs and recommend how our hire care solution could work best for you. Our Products Our Hire Care service provides you with a great range of products suitable for your needs. You can choose from the range available to ensure you have the care you need. All hire care products are maintained to the highest standard to ensure each person who uses the hire care service only receives the best possible care. Our Service Our Hire Care service is designed to be convenient and effectively meet the needs of our clients. We provide urgent same-day and next-day delivery services along with installation, product training and demonstration from our team of experienced and highly trained staff. We take the stress out of the hiring process for you – your care is our top priority. For additional information or to enquire about hiring equipment please contact our Hire Care Team on (02) 9714 1175 or email [email protected] Hire Terms & Conditions Seating Wheelchairs Mobility Bathroom Equipment Beds & Mattresses Pressure Care Frequently Asked Questions What is the range of products available for Hire? Hire Care covers the following product categories: Electric Beds, Mattresses including Air Mattresses, Pressure Care cushions, Wheelchairs, Wheelchair accessories, Ramps, Seating, Bedroom accessories, Bathroom equipment including toilet, bath and shower items and mobility aids such as walking frames, crutches and knee walkers. Can I hire to buy an item? We don’t have a hire to buy program, however we can give discounts for rental equipment to purchase. This is assessed on a case by case basis. Is the Hire equipment new? No the product is part of the Hire stock which is maintaned to a very high standard. What geographical area do you cover for Hire of equipment? We cover the Sydney metropolitan area and greater Sydney which is a 2 hour radius including, Central Coast, Newcastle and Lower Hunter, Blue Mountains, Southern Highlands, Wollongong and the Illawarra. Please note there are limited delivery days outside the Sydney Metropolitan area. Can I pick up Hire items? Our rental equipment store is at Minto and pick up for some smaller items can be arranged prior, between 11:00am and 2:00pm. Larger items such as beds or any item that needs specialist assembly must be delivered and cannot be picked up. Again talk to us about this as it is on a case by case basis. Payment cannot be completed on site at Minto and must be made prior to arriving to collect hire items. What Hire items Can't be picked up and must be delivered? Larger items like Beds, Recliner chairs, hoists and some wheelchairs that need to be assembled and moved into place in the home must be delivered by us. Minimum Hire period 2 weeks – What if I only need an item for a day or a week? The minimum Hire period is 2 weeks and the charge will be calculated on a 2-week time-frame. You can hire equipment for a time-frame less than 2 weeks, but the minimum 2-week charge will apply. There is no limit to the length of the hire period. When does it become better value to purchase an item versus hiring? Our hire care specialist will be able to advise you on which option is more cost effective taking into account your requirements Are Knee Scooters available for Hire? Yes, we hire Knee Walkers How quickly can I get Hire products delivered? Generally within the Sydney Metropolitan area within 48hrs, and greater Sydney within 4 days. Please note limited delivery days outside the Sydney Metro area. Stock availability will also impact delivery timing. Is there a delivery and pick up charge for hire items? Delivery and pick up is charged separately with the price depending on the product/s ordered and the delivery region. This will be quoted when the Hire agreement is finalised. Do you charge extra for same day pick up and delivery? Yes, there is an additional charge for Same Day pick up and delivery. Please contact us for further details. What are the basic freight charges? The basic freight charge for the Sydney metropolitan area starts from $66 each way and $99 each way for Regional areas. Freight will be quoted when the Hire agreement is finalised. When do I pay for Hire items? At the time the order is placed and prior to delievry. Payment can be made by Credit card over the phone. What if I want to change the period of time of the Hire agreement? Minimum Hire timeframe is 2 weeks and there is no limit to length of hire period – simply call us to change the period of hire if needed. Billing will be completed every 2 weeks unless you advise that you want to end the Hire agreement and arrange with us to collect the items. How do I arrange for the return of Hire items? Call Astris Lifecare 02 9714 1100 and inform the hire team that equipment is ready for collection and we will arrange and let you know the collection details. Collection is generally completed within 48hours. The collection team will contact you on the day with a time for collection.