Product Trials We believe in finding the best possible care solutions for you. By offering free trials on a range of our products we hope it provides you with the best chance of finding the care solution best suited to you. Our team will work with you to ensure all your needs have been met, no matter how large or small the requirement. We are committed to helping every situation by offering the very best and most suitable solution. An Occupational Therapist needs to be involved to prescribe, initiate and commence a product trial. The Occupational Therapist will then need to complete the Trial Loan Application request below. For Hospital and Aged Care product trials please contact the division by using our Contact form here Trial Loan Application Request Trial Loan Application Request Health Care Professionals to complete Client Details Client Full Name * Client Address * Therapist Details Therapist Full Name * Therapist Address * Therapist Phone * Therapist Mobile Therapist Email Address * Carer Details Carer Full Name * Carer Address * Carer Phone * Carer Mobile * Carer Email Address * Items requested for Trial Loan Item Code and Description * Quantity * Specific delivery instructions: stairs, limited/difficult parking, lift access etc *Note: Existing beds must be removed prior to delivery of loan equipment *Trial Loan Process 1. All Trial Loans must be requested & coordinated through to finalisation by the healthcare professional. 2. Your Trial Loan will be processed & delivered 2 – 3 working days after ordering, subject to stock availability 3. Trial Loans are held valid for 1 week from date of delivery only. 4. Please inspect the equipment upon arrival and make sure that it is in good condition 5. If we have not heard from you during this week to confirm collection, purchase or hire, we will assume you wish to hire the equipment and begin charging at the weekly rates of hire as seen on our website 6. Hire accrues on weekly basis (see our Terms and Conditions on the website) and will continue to be charged until further notice. 7. When you no longer require the equipment, please contact our staff on the below details to organise the collection of the hire. 8. All loan products are to be returned in the same condition. 9. Trial Loans are on selected items only. I have read and agree to the Trial Loan Process * I have read and agree to the Trial Loan Process I agree to receive communications I agree to receive communications Submit Frequently Asked Questions Do Community Care Team members make product recomendations? No as team members are not qualified Occupational Therapist’s and are not fully informed of individual circumstances we do not recommend products. We can provide information for you to make a decision. How do I arrange a trial of equipment? An Occupational Therapist needs to be involved to prescribe, intitiate and commence a product trial. Form attached to complete to get started. How long can I trial a product for? Following an assessment by an Occupational Therapist the Standard trial duration is 7 days in duration. Are there any products that can't be trialled? Items under $500 in sale value can’t be trialled in home however the products are available to view in our Showroom. View Showroom Details Are the trial products new? No the trial products are from our hire fleet. If you wish to purchase the product you will be supplied a new product, the same as the trial item. Can I hire the trial equipment at the end of the trial? Yes, if you would like to hire the item, please advise prior to the end of the 7 days and provide payment details. What if I need same day delivery? It would depend on driver availability and there would be additional same day delivery charge. What if I need same day pick-up? It would depend on driver availability and there would be additional same day collection charge.