Service and Maintenance Astris Lifecare provides servicing and preventative maintenance for healthcare equipment and medical devices used in aged care facilities, hospitals, medical facilities and the general community. Servicing is completed by our experienced technicians at our fully equipped workshop or on-site, depending on the scope of work. Urgent service calls are prioritised in a timely manner and rental or loan equipment may be offered while product is being serviced. To ensure your equipment is kept in premium working condition we offer preventative and scheduled maintenance service options, providing you with service history and equipment analysis. This will ensure regulatory compliance as well as the best possible performance from your equipment. Complete the Service Request Form below and the Service Team will be in contact with you to arrange the service/repair of your equipment. Contact our helpful Service team on 02 9714 1100 or email repairs@astrislifecare.com.au for more information. Submit a service request Equipment Service and Replacement Guide Regular servicing is recommended so your equipment is maintained to a high standard ensuring for the best results. To assist you below is a guide for servicing and replacement of equipment for your reference. Product Type Service Timeframe Replacement Timeframe Bed 12 Months 8 – 10 Years Air Mattress 12 Months 3 – 5 Years Foam Mattress – Pressure Care Nil 3 – 5 Years Foam Mattress – Non Pressure Care Nil 3 – 5 Years Hoist 12 Months 5 – 7 Years Shower Commode 12 Months 5 – 7 Years Shower Commode Seat 12 Months 12 – 18 Months Manual Wheelchair 12 Months 3 – 5 Years Frequently Asked Questions After the sale, how do I get the item serviced of repaired? A service or repair can be arranged by completing and submitting a Service Request Form (link on this page) or by calling 9714 1100 to book a service date with our service/repairs team. How often should Equipment be serviced? Generally, every 12 months unless the item is heavily used and then we would recommend 6 monthly servicing to ensure the most efficient working order for your equipment. How do I let you know what the problem is and what needs fixing? Complete the form on the link ‘Submit a Service Request’ and a detailed description of the issue in the space provided. It is very helpful if you can provide a photo of the item that needs repairing showing the issue. Any photos can be upoaded on the form submission. Do I need to supply other details when requesting a service or repair? Yes it is helpful if you can supply the invoice or delivery docket number. Are repairs carried out at no charge within the Warranty period? Yes after we have verified that the equipment repair is under warranty. We need to verify the date of purchase so please advise the invoice details. What are the Standard Warranty periods? Warranty periods vary by product, but generally 12 months is the standard Warranty. We will confirm this with you based on your specific equipment. What if my equipment is outside the Warranty period and needs repairing? Unfortunately repairs outside of the warranty period are not covered by us and we will provide a quote to complete the repair. What does a repair (out of warranty) or service cost? We can provide a quote based on the details you submit on the ‘Service Request’ Form. What are the Standard Costs Charged for a call out? Within the Sydney Metropolitan area $130 per call out which includes the first 15minutes + $25 for each additional 15 minute time slot + the cost of parts required. Can I bring equipment to the Service Centre to have repaired? Yes, however prior to bringing the item in you must make a booking with the Service Team on 02 9714 1100 Do you complete repairs at the time an item is brought into the service centre? You must have a booking so we can ensure a service technician is available. We will make every effort to repair the equipment while you wait. We will advise you when the booking is made if this is possible What does it cost for the repair if an item is brought into the Service Centre? There is no call out charge. Other charges apply; $25 for each 15-minute time slot + the cost of parts required. Do you carry spare parts? Yes we have an extensive range of spare parts available for repair and service of the equipment we sell.